![]() ![]() ‘Can you handle more than one phone line?’ I prefer to work in a dynamic, fast-paced environment as opposed to a quiet, slow-moving one.’ 5. Therefore, I never get flustered or lose sight of what I am meant to be doing.’ Alternatively, try: ‘I thrive under pressure and believe that working in such conditions brings out the best in me. ![]() You could say something like: ‘I am generally a calm and relaxed person, and able to multitask and organise effectively. Call centres can be fast-paced, stressful workplaces, and your interviewer needs to know that you won’t start to crumble when things get hectic. This is a pretty straightforward question. ‘Are you prepared to handle a high-pressure environment?’ Strong communication and interpersonal skills are the key to resolving potential conflict, and I believe they are two of my greatest strengths.’ 4. Say something like: ‘Personality differences are just a part of life and understanding that has helped me to avoid conflicts – or constructively manage them – with all my managers. Your interviewer wants to know that you care enough to interject when you think something can be done more efficiently, but at the same time, they need to know that you can follow instructions without being a disruptive element. If you were constantly at loggerheads with your last boss, then that’s not healthy, and it suggests that one or both of you had severe communication issues. ![]() Having a disagreement of opinion with your manager is fine (and, in certain instances, even a good thing) – as long as that is all it was. ![]() ‘Have you ever been in a conflict with your boss?’ It’s hugely unprofessional, and your interviewer wants to hear about how you align with their company – not what you hated about your old one. Whatever your answer, ensure that you never bad-mouth your previous company, role or boss. For instance, you could argue that ‘I’m an ambitious person, and my previous role didn’t offer the same opportunities for growth’ or ‘I have a much greater interest in the service/product here and believe I can make a bigger impact at this company’. The best way to approach this question is to emphasise the positive opportunities that await you in your new role, rather than focus on the negatives of your old one. This is a standard question in any interview, so, regardless of why you left (or are leaving), you’ll need to have a convincing answer. With the confirmation that the problem is solved and the customer is happy, I’d politely wish them a good day and end the call.’ 2. I’d make sure to repeat the problems back and find a suitable solution to their problem within the parameters of company policy. Say something like: ‘I’d let them express their anger, hear them out and take note of any key points. #CALLCENTER JOB INTERVIEW PROFESSIONAL#Of course, nobody likes to be spoken to in a demeaning way (especially for minimum wage), but you want to show that you can remain professional and still try to help the customer. As a result, your interviewer wants to know if you’ll be able to stay calm and keep your cool while your caller loses theirs. No matter what industry or service your employer is in, it’s a given that, at some point, you will have to deal with angry and rude customers. ‘How would you handle a call from an angry customer?’ ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |